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Effective Executive Speaking
I recently read an article that said, 'speak, present and communicate with poise and persuasion.' Effective speaking ability distinguishes one executive from another. Speaking effectively is a critical component of every executive's success but how much of that expectation is being pushed down? Are executive teams arming their talent (who speaks on behalf of them everyday) with the skills necessary to communicate the organization's message effectively? Do we know what our employees are communicating to our customers? Is it in line with our mission and vision? Do you have the tiniest fear that your customers or potential clients are being disrespected, treated unfairly or being turned away? Truth is, many executives don't know if their staff are prepared to communicate effectively on behalf of the organization or business. They are sometimes 3-5 positions removed from the staff with direct contact to the customers being served. When things are moving s...
We are LIVE!
Today the DVA Leadership and Development website goes live. Visit us @ www.dvatraining.org We're excited about our growth and expanding our service reach. The DVA website is designed to be an interactive platform for our clients and the workforce community. We want to hear your stories of workplace challenges and share real solution for change. Recently, we heard a story from a young woman working in non-profit management about her lack of trust in her staff to communicate effectively to their client base. As a result, she did more work and failed to hold her staff accountable for what was clearly spelled out in their job descriptions. This shouldn't happen in today's workplace. An effective communication plan for her team with tips on how and what to communicate would save her team and increase productivity. Great people are doing lousy jobs due to a lack of good talent management. Businesses struggling with retention are losing talented people...
Everyone needs a motivational song that gets them going and encourages them to be the best they can be in life. This is mine.
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